Frequently Asked Questions
Everything you need to know about your Epharma shopping experience
What are your shipping options and delivery times?
We offer standard and express shipping worldwide. Standard shipping typically takes 5-10 business days, while express delivery arrives within 2-4 business days depending on your location.
How can I return an item if it doesn't fit?
We offer a 30-day return policy. Items must be unworn, unwashed, and have the original tags attached. You can initiate a return through our online portal to receive a prepaid shipping label.
Which payment methods do you accept?
Epharma accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout process.
How do I find the right size for me?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements to your favorite garments to ensure the perfect fit.
Can I track my order after it has been shipped?
Yes, once your order is dispatched, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress in real-time.
Are the colors of the products accurate to the photos?
We strive to display our products as accurately as possible. However, please note that actual colors may vary slightly due to different monitor settings and studio lighting.